Steps for Reaching out to a Healthcare Organization After a Problem in Your Care

Oct 2

Notebook that says "Notes" with a pen and pair of glasses all sit on a desk

Write down your questions as you think of them so you can remember to ask them the next time you speak with or write to someone at the organization.
Save every email or letter you send, and all the ones you receive.
Take notes during all phone calls and meetings, or better yet, ask someone you trust to take notes so that you can focus on the conversation.
Follow up with the healthcare organization if you do not hear back in a reasonable amount of time (1-2 weeks).
Ask for detailed contact information of each person you are in touch with (e.g., name, phone number, email address), and ask when you can expect to hear from them again.

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